Every question Canadian trades businesses ask us — answered.

Break/fix IT means you call someone when something breaks and pay an hourly rate to fix it. Managed IT means BusiBoxx monitors your systems continuously, catches problems before they stop your work, and charges a flat monthly fee that covers everything.

For trades businesses, the difference is critical: a server failure when your crew is waiting on a job file doesn't just cost you time — it costs you money and customers.

BusiBoxx specializes in Canadian trades businesses — electricians, plumbers, painters, carpenters, HVAC technicians, floor layers, and general contractors. We understand your team works from trucks and job sites, not desks, and that your IT needs to work at 6am on Monday before a big job.

BusiBoxx is a fit for trades businesses with 1 to 40 devices anywhere in Canada.

Yes. BusiBoxx serves Canadian trades businesses coast to coast with local numbers in every major market:

Lower Mainland: (778) 652-6961
Greater Toronto: (289) 236-3942
Calgary: (825) 862-0145
Edmonton: (587) 413-0017
Vancouver Island: coming soon

When you call your local number, you reach someone who knows your region — not a generic call centre.

You call or text your local BusiBoxx number directly — a real person who knows your systems, not a ticket queue. Most issues are resolved remotely within minutes. When an on-site visit is needed, BusiBoxx has local faces in your market.

Support calls are included in the flat monthly rate. You are never charged extra for picking up the phone.

No. BusiBoxx does not require long-term contracts. The flat monthly rate is designed to earn your business every month by keeping your systems running well — not to trap you in an agreement.

BusiBoxx is backed by 25+ years of enterprise IT experience — including infrastructure work for Canadian North Airlines and the University of Alberta. Our team holds MCSE (Microsoft Certified Systems Engineer) and CCNA (Cisco Certified Network Associate) certifications.

That enterprise-level experience, applied to Canadian trades businesses at small business pricing.

BusiBoxx provides layered cybersecurity — endpoint protection, EDR on every managed device, dark web credential monitoring, ransomware protection, automated patching, and encrypted backup.

Increasingly, general contractors, insurers, and government contracts require trades businesses to have documented security controls. BusiBoxx builds those controls in and gives you the documentation to answer those questions.

Every BusiBoxx client receives: 24/7 system monitoring, endpoint detection and response on every device, automated patching, dark web monitoring for leaked credentials, ransomware protection and isolation, encrypted cloud backup, and firewall management.

You also receive plain-English security reports so you understand exactly what's being protected.

Yes. BusiBoxx implements the security controls insurers and GCs ask about — endpoint protection, encrypted backup, access controls, audit trails — and provides the documentation you need to answer those questions.

Compliance is built into the managed services package, not sold as an add-on.

BusiBoxx manages all your devices remotely. If a device is lost or stolen, BusiBoxx wipes it remotely within minutes of your call — preventing any company data, client contacts, or job files from being accessed.

A replacement device can be set up and handed to your team ready to go, usually within one business day.

BusiBoxx deploys automated cloud backup for all managed systems. Backups run daily and are tested regularly — because an untested backup is not a reliable backup.

Job files, quotes, client contacts, photos, and financial records are all covered. In the event of hardware failure, ransomware, or accidental deletion, your data is restored quickly.

Yes. BusiBoxx sets up and manages Microsoft Azure and Microsoft 365 so your team can access quotes, job files, drawings, and photos from any device, anywhere — truck, job site, or office.

No VPN to connect to. No server to maintain. No files that only exist on one person's laptop. It just works.

Yes. BusiBoxx supports and manages the cloud-based quoting, scheduling, and job management platforms trades businesses rely on. We handle integration with Microsoft 365, manage access for your team, and troubleshoot issues when they arise.

If your quoting software stops working the morning of a big estimate, you call us — not the software company's support line.

Onboarding typically takes one to two weeks. BusiBoxx handles the full transition — there is no disruption to your crew during working hours and no weekend downtime required.

The first step is a free 30-minute IT review, after which a flat monthly proposal is provided.

Device management starts at $175 per device per month for up to 10 devices — covering monitoring, antivirus, EDR, patching, and helpdesk. A typical 5-person electrical contractor with managed endpoints, Olivia, and cloud file storage runs approximately $2,150 per month.

Compare that to $5,700+ per month for separate IT support, a receptionist, file server, and after-hours answering service — a saving of over $3,000 per month.

The same number every month — whether we fix one issue or ten. No hourly rates, no emergency call-out fees, no surprise invoices. You budget for it like a utility bill.

The only time the monthly rate changes is if scope changes — adding or removing devices.

A free IT review is a 30-minute assessment of your current setup. BusiBoxx reviews your devices, network, backup status, security posture, and software — and gives you a plain-English report on your risks and what we'd fix first.

No charge. No obligation. Useful information regardless of whether you become a client.

Olivia is an AI receptionist built and managed by BusiBoxx. Olivia answers every incoming call in your business name, collects caller details, handles routine inquiries, escalates emergencies, and logs every conversation with a full transcript and recording.

For trades businesses, this means a burst pipe call at 11pm reaches a real answer — not voicemail, and not the next contractor on the customer's list. Olivia answers in English, French, Mandarin, Hindi, and Spanish automatically.

A standard answering service takes a message. Olivia understands the call — she knows your business, your services, your after-hours policy, and your escalation rules. She answers customer questions and transfers calls to the right person.

Every call is logged with a transcript and recording, accessible through your portal. A human receptionist costs $3,500/month. Olivia is $349/month, fully managed by BusiBoxx.

Switching is common and BusiBoxx handles the transition — including coordination with the previous provider. There is no gap in coverage during the switch.

New clients also receive their second month free to offset any switching costs.

Most BusiBoxx clients start this way. BusiBoxx does a full assessment of your current setup, documents everything, and takes it from there. You stop dealing with IT problems — and start spending that time on your actual business.

The free 30-minute IT review is the right first step — it tells you exactly where your risks are right now, at no charge.